OltreLuce is a Web Shop, specialized in online sales of lighting design, managed by Marco La Spina.
OltreLuce is a brand of StudioLuce, founded in 1990 in Paternò (Catania) a village near the volcano Etna, present on the land as a store of lighting design (studiolucelampadari.com) .
OltreLuce's mission is to complete customer satisfaction through the evaluation of multiple solutions to illuminate and decorate with style the environments, while comfortably in front of your computer.
Our organization relies on the twenty-year experience of individual lighting designer and architects creating a structure can ensure an high level of service quality in terms of manpower, tools and products.
For this reason we give value to your purchase including in every your order: professionalism, courtesy, efficient service with products constantly updated.
Oltreluce is the virtual platform of StudioLuce, www.studiolucelampadari.com - Legal Form: Sole proprietorship - Headquarters: Via Vittorio Emanuele, 410 95047 Paternò (CT) Italy - Tax Code: CNSBGD61E51C351P - VAT: 03985430879 - Number REA: CT - 266715. Phone: +39 095.856309.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the Italian state and other copyright laws, and is the property of oltreluce.com. The collective work includes works that are licensed to oltreluce. Copyright 2014, oltreluce.com ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with oltreluce.com or purchasing oltreluce.com products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with oltreluce.com or to purchase oltreluce.com products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by oltreluce.com. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
We ship in most European countries:
Shipments are made in Italy by express courier while elsewhere in Europe we use UPS, DHL, BRT, SDA.
The shipping costs are always clearly indicated in your shopping cart.
If the goods are on stock, we ship within 2 working days from order confirmation.
In the case of purchases of items whose stocks are temporarily terminated, we will communicate via email, as soon as possible, the timing for the shipment (If the product is totally made by hand, it could delay for about 20-25 days work). In this case, the shipping delay, it is not our responsibility.
For any questions about shipping times of the items you've chosen, please contact us.
Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. The Boxes are ample sized and your items are well-protected.
The shipping cost for the whole of Europe is € 19.00. On products with maxi size, the price becomes € 79.90.The price of shipping will be automatically specified in the cart.
All item prices displayed on our website are inclusive of VAT. The Prices are subject to increase without notice. All prices are valid except for errors. OltreLuce verifies that all prices displayed in the products are correct, but can not guarantee the presence of errors. If Oltreluce find an error of price product contact the customer for ask to confirm the purchase of the product at the correct price, or cancel the order. In this case Oltreluce proceeds for a total refund, unless otherwise agreed. Extra discounts are displayed under the price of the product and applied directly to the cart.
For companies outside the Italian territory, headquartered in European countries, the VAT will be excluded from the price. During registration, filling in the complete data of the company, the VAT will be excluded from the cart automatically. Oltreluce ensure the authenticity of the company's data before processing the order.
Method of payment:
Bank wire transfer, Paypal.
All products on sale on OltreLuce are covered by the manufacturer's warranty for a period of 12 months, limited to manufacturing defects imputable to the manufacturer (under the Legislative Decree no. 24 of 2 February 2002).
For the warranty will be considered the delivery note or invoice, sent electronically a few days after the delivery of the order.
Damages caused by an improper use of the products are not covered by guarantee and we are not responsible. If you want to avail yourself of the guarantee for an acquired product, it will be sufficient to contact our Customer service.
Goods travel under our responsibility: the products purchased on OltreLuce are entrusted to the carrier packed to best to avoid breakage. In the event of glass breakage or other components of the lamps during transport, OltreLuce guarantees the replacement of the part with a intact quickly, and free of charge.
You have 72 hours for comunicate us the problems at our address email@example.com.
For replacement under warranty of glasses or damaged items, contact us: firstname.lastname@example.org, you will receive quickly your spare part. Opening a Paypal dispute the times to manage the replacement may stretch: communicating a disservice to third parties, in fact, we will be forced to also handle the dispute, blocking the normal procedure.
In these cases, you can contact our Customer Service Department indicating the order number reference. If you need help contact us: email@example.com
• We do not accept complaints for damaged goods received after 72 hours from delivery of the goods. Any complaints must be sent by e-mail to firstname.lastname@example.org.
This right can be exercised with authorization from OltreLuce, only on condition that:
- The product has never been used.
The replacement procedure can take place after having withdrawn the damaged lamp, except for other indications that will be provided by our sales office.
In order to replace a damaged product it is important that it is not installed or used.
The product must be returned in its original packaging and must be complete with all its parts.
Right of Withdrawal:
The right of withdrawal is exercised only by persons acting for purposes not related to professional activity. So customer with VAT ID can’t apply withdrawal right.
To exercise the withdrawal right:
* send within 14 days a registered letter with return receipt requested, stating your customer number, order number and description of the lamp for which you want to apply withdrawal right. OltreLuce check your request and send you a return Authorization Number.
* Products have not been installed
* Products are integral, working and in their original packaging, complete with all components and accessories. The packaging must be undamaged, all packaging. Including the internal ones must be included. The lack / failure of any element of the package makes it impossible to exercise the withdrawal right.
* Send back the lamps with the same courier it was delivered to you. We don’t accept the return if the products arrived damaged during the shipment.
The return shipment must be made within 24 hours after our confirm Return Authorization.
The address for proceed is:
OltreLuce - StudioLuce - via Vittorio Emanuele, 410 - 95047 Paternò (CT)
Customer needs contact the courier and support all return costs.
Customer has the full responsibility on return shipment. When the courier collect the lamp, send us the tracking number at the address email@example.com. When we receive the parcel back we check everything is ok.
We don’t accept any parcel back with our UPS customer ID.
Avoid to write or fix any ticket on original package and put the original box into the OltreLuce box if your lamp was delivery inside OltreLuce packaging.
Put the Return Authorization number on the external OltreLuce packaging
In case of damage we write an email within 72 hours including pictures of the damage so customer can call a damage practice with carrier.
If lamp is delivered broken or id doesn’t respect all conditions written here we don’t accept the return so your withdrawal right is cancelled and lamp is closed to be collected. Customer needs to collect it within 8 days after our communication regarding damage or faulty lamp, after this time, we will dispose the lamps.
OltreLuce. has no responsability in case for theft / loss or damage if customer doesn’t insurance the return shipment.
After we have verified that all the procedures indicated have been respected, we can proceed with the reimbursement.
If return is from not EU countries, customer needs to pay Vat and customs duties.
Note: There is NO withdrawal right for items not in our website, but requires from the customer, included: Different finish, different size, for all customizations.
ATTENTION: Products in OUTLET can not be returned, as they are purchased with prices very low and sometimes below cost. The customer is therefore aware, and accepts, that one once received the product can not exercise the right of withdrawal.
This page contains information concerning the administration of the website, and in particular with regard to the processing of user data. It consists of a privacy notice required by the legislative authority pursuant to Article 13 of European Regulation 679/2016 - on the protection of natural persons with regard to the processing of personal data - hereafter referred to as the GDPR - for all individuals visiting the website
The privacy notice applies only to the website and not to any other websites that may be accessed via links appearing on the site.
Furthermore, this information notice corresponds to Recommendation 2/2001 adopted 17 May 2001 - Minimum requirements for the online collection of personal data - by the Working Party established in accordance with Article 29, Directive 95/46/EU of the European Parliament on the Protection of individuals with regard to the processing of personal data.
The data controller warrants, in accordance with the statutory provisions, that personal data will be processed taking into account the rights and basic freedoms, and the dignity of the party concerned, and in all cases in accordance with the law and with due regard for the protection of privacy. In particular, data will be processed in accordance with the principles of legality, good faith, transparency, purpose limitation, data minimisation and storage limitation, integrity, accuracy and confidentiality.
As a result of possible changes to the statutory provisions, or the implementation of new technologies on the website that might affect current processing methods, as well as organisational changes to the privacy structure of the data controller, it may be necessary to revise and update this information.
Specific information notices regarding certain services or data processing may be published on the corresponding pages of this website or communicated directly.
Rights owner of the processed data
The party responsible for data processing (“Titolare del trattamento”) is:
Studio Luce, address: Via Vittorio Emanuele 410, 95047, Paternò, Italy.
You can contact the responsible for data processing by E-Mail: firstname.lastname@example.org / email@example.com
Type of data processed
“Personal data” are all information referring to an identified or identifiable natural person, who may be recognised either directly or indirectly, in particular by means of correlation to an identifier, such as a name, an identification number, location data, an online user name or to one or more specific characteristics that are an expression of the physical, physiological, genetic, psychological, economic, cultural or social identity of this natural person.
Navigation data, data supplied voluntarily by users of /visitors to the website, and cookies and similar technologies are among the type of personal data that are processed.
A. Navigation Data
The information systems and software procedures utilised by this internet presence collect some personal data as part of their normal function, the transmission of which is technically necessary - using the Transmission Control Protocol - to surf the internet at all. This is information that is not collected in order to identify the relevant user, although - by processing and assigning the data of third parties - based on the nature of the data it would be possible (e.g. IP address, domain name of the computer used to visit the site). These data are used solely to obtain anonymous, statistical information about visits to the site and whether it is functioning correctly. The data could be used, in the event of damage being caused deliberately to the site, to determine the initiator, and would be saved in this case. These data will not be forwarded or disseminated; if requested, they must be made available to the postal police, the court authorities and the judicial police. Navigation data may be used to determine liability in cases of IT offences to the disadvantage of the unibz website.
B. Voluntary nature of data provision
The optional, explicit and voluntary sending of electronic mail and/or transmission of personal data entails the acquisition of the address and/or other possible personal data of the sender that is needed in order to respond or to perform the required service. A failure to provide this voluntary data could lead to the desired result not being achieved. This data can only be forwarded to third parties if it is required for the purpose of handling enquiries. The forwarding of data to third parties for marketing and profiling purposes is not permissible.
C. Cookies and similar technologies
What are cookies?
Cookies are small strings of text that websites visited by a user send to their terminal, where they are stored and then retransmitted to the same sites the next time the same user visits that site. For the purposes here, the cookies are separated into technical and profiling, depending on the function for which they are used, and into first party and third party cookies, depending on the subject that installs them.
In order to offer an optimal browsing experience the visited website could make use of all or part of the following own and/or third parties, cookies
How to disable, remove or block cookies?
The visited website allows the selection/deselection of individual cookies in the manner illustrated below but please be aware that, in case of deactivation, full enjoyment of the site may not be guaranteed.
The personal details transmitted by the user via the website are processed for the following purposes:
a) statistical analysis/research on the basis of aggregated or anonymised data, without the user being identified, in order to be able to assess the functions of the website and its user-friendliness and interest;
b) completion of data collection forms for the purpose of receiving the newsletter or general messages by email;
c) the performance of a contract, to which the data subject is party, or for the performance of pre-contractual measures at the request of the person concerned;
d) in order to fulfil a legal obligation to which the website is subject;
e) to justify, assert or defend against legal claims or, in the case of actions taken by the courts, in the context of their judicial activities.
The lawfulness of the processing of personal data (legal basis) is subject to the conditions set out in art. 6 paragraph 1 of the 2016/679 European Regulation.
Personal data is communicated on a voluntary basis; however, refusing to provide it may mean that it is impossible to deal with an enquiry or a legal obligation, or that the website may not function fully.
The personal data may, in addition to the party responsible for data processing ('titolare del trattamento'), be processed by an order processor or by representatives / persons who have access to personal data and who are subordinate to the controller or order processor, who have been appointed and adequately trained for this purpose.
Personal data may be communicated to third parties for the purposes of handling enquiries, including for the sending of emails, analysing the functional capability of the website, executing legal obligations or with prior consent.
Personal data shall only be retained for the time that is absolutely essential for the fulfilment of the above mentioned purposes and compliance with the associated statutory requirements. Once this period has elapsed, the data shall be destroyed or anonymised.
No decision-making takes place based solely on the automated processing of personal data that could produce an adverse legal effect on the data subject or have a similarly significant negative impact upon them.
The data subject has the right to access their personal data, to have that data corrected or deleted, the right to limit its processing, the right of objection, the right to data transmission, to complain to the responsible national regulatory authority ( Garante della Privacy: www.garanteprivacy.it), provided that an infringement in the processing of personal data is suspected, plus all other rights recognised by the prevailing statutes (Articles 15 et seq GDPR). If approval has been granted for the processing of personal data, then the data subject has the right to withdraw this approval.
The website may contain links to other websites that are not administered by the owner and with which the owner has no joint proprietorship of personal data. The owner shall not be liable for the content and security measures used by these websites, and expressly rejects any liability.